Satisfaction Guarantee

Rare Time NY has been an esteemed dealer in fine Swiss watches for many years. Our impeccable reputation is what has allowed us to grow from a single NYC, NY showroom to becoming one of the world’s largest online dealers of luxury timepieces.

We understand that buying or selling a luxury watch is a big decision. We want you to understand that preserving our well-known reputation for Quality, Value, and Service is equally important to us. When our customers are happy, we prosper, and that has worked for us for many years. That’s why our utmost goal is nothing less than 100% satisfaction for 100% of our customers.

Check online independent sources such as Google, and Chrono24, to see why our customers give us a 100% satisfaction. We want you to have complete peace of mind about your watch purchase. Our Triple Guarantee assures you of a totally risk-free, worry-free purchase:

Best Deal Guarantee: We offer the lowest prices on luxury watches that you will find anywhere. But there is more to a great deal than finding a low price. Most important of all is obtaining a truly fine watch of genuine quality. Also, free domestic shipping is nice, and that’s standard at Rare Time NY. All of these factors ensure that with us, you always get the best value. That’s our Best-Deal Guarantee.

Authenticity Guarantee: Each of our watches has been meticulously inspected by a master watchmaker and is guaranteed authentic. If during the restoration process of a pre-owned watch, we upgrade it with a customized bezel, gem, or another adornment, we will fully disclose the modification. Such restoration improvements are standard in the industry and often result in increased value.

12-Month Limited Warranty: If your watch fails as a result of a manufacturer's defect during the first 12 months, we will repair or replace the item at absolutely no cost to you.